Return & Refund Policy

Thank you for choosing SENDEMACH. We are committed to providing customers with high-quality, reliable construction machinery products. To protect the rights and interests of both parties, please carefully review the following return and refund policy before placing your order.

I. Scope of Application

This return policy applies to excavators and related equipment purchased through the SENDEMACH official website or authorized channels.

Due to the specialized nature of construction machinery products, this policy primarily applies to B2B procurement and commercial use.

II. Acceptable Return Circumstances

We may accept returns or negotiate refunds under the following circumstances:

- The product exhibits manufacturing defects upon delivery that impair normal equipment operation

- The received product model or primary configuration does not match the contract/order specifications

- Severe damage caused by transportation (requires photographic or video evidence provided immediately upon receipt)

Notify us in writing within 7 days of receipt and provide relevant evidence for the above situations.

III. Non-Returnable Situations

Returns or refunds are generally not accepted under the following circumstances:

Equipment has been put into use and shows significant operating hours

Damage caused by improper customer operation, maintenance, or external factors

Wear-and-tear parts resulting from normal use (e.g., filter elements, seals, consumables)

Equipment returned without prior written consent from SENDEMACH

Custom-configured equipment or items specially manufactured per customer specifications

IV. Return Process

To request a return, follow these steps:

Contact SENDEMACH customer service via email or online channels

Provide order details, equipment serial number, and a description of the issue

Provide clear photos or videos for technical verification

Upon confirmation, we will provide further return instructions or solutions

Equipment returned without prior confirmation may not be accepted.

V. Refund Policy

For equipment confirmed eligible for return, refund amounts will be assessed based on equipment condition, shipping costs, and related expenses

International shipping fees, customs duties, and clearance charges are generally non-refundable

Refunds will be processed via the agreed method upon mutual agreement.

VI. Warranty Priority Principle

For most technical issues, we prioritize warranty service over returns.

SENDEMACH excavators come with a corresponding warranty period. During this period, we will provide:

Technical Support

Spare Parts Replacement

Repair Guidance

Our goal is to help customers restore equipment to normal operation as quickly as possible, rather than simply accepting returns.

VII. Contact Us

Should you have any questions regarding our return or refund policy, please feel free to contact us: